Introducing Route: A Package Protection Service

Hello everyone!

Recently, we welcomed Route to our checkout and shipping process - now every order placed through our online store has the option to receive premium package tracking services from Route. Adding Route Package Protection to your order at checkout, means that your order is protected against being lost, damaged, or stolen. Route is also a platform that allows you to visually track all of your online orders in one place. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery.

Below, you can find a few FAQs about Route:

What is Route?

Route is a platform that allows you to visually track all of your online orders in one place. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. There is no longer a need to dig through your email for tracking numbers, as Route makes it easier than ever to follow along with your package’s journey.

What is Route Protect?

Adding Route Package Protection to your order at checkout means that your order is protected against being lost, damaged, or stolen. In the unfortunate instance that you experience one of these inconveniences, you can report an issue with Route and they will work with you to make sure you get the resolution you prefer.

Where is my order?

Download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.

Route Refunds vs Reorders

Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.

Reorders: Route will reorder the items, but please note that items can only be replaced depending on in-stock availability. All reorders have Route Shipping Protection added, for free!

What are Route’s Policies?

All policies are listed here

Does Route Protect cover stolen items?

Yes! When you insure your orders with Route Protect, stolen items are eligible for reorders or refunds.

What are Route’s terms and conditions?

Route’s terms and conditions are listed here:https://www.route.com/terms-and-conditions.

Is Route a licensed insurance company?

Yes. Route is a licensed insurance company with SEG Insurance Ltd. as its partner.