FAQ

Disclaimer: Please note that only your own physician can determine your precise needs, but in order to give you some information these answers are based upon the ‘average person’ and clinical/ published results.

Click Any Topic Below to Learn More:

DISCOUNTS

Do you have any discounts?
How do I sign up for a newsletter?
Is Vita Stream active on social media?

PLACING AN ORDER

How do I place an order?
What payment methods are available?
What if my order is not going through?

SHIPPING

Do you have free shipping?
What are your shipping options?
Do you ship internationally?
Where do you ship from?

TRACKING

How do I track my package?
What if there are no updates when I track my order?
When will my order ship?
How long until my order is delivered?
Do you use any coolants when shipping products?
What if my order got lost in the mail?
Can I insure my package?
What is the Route Shipping Protection Service?

ORDER CANCELLATIONS, RETURNS & REFUNDS

Can I cancel my order?
Can I return my order and get a refund?
When will I get my refund after it was approved by Vita Stream?

WHOLESALE/AFFILIATE PROGRAMS

Do you have wholesale programs/ bulk discounts?
Do you have affiliate programs?

GENERAL QUESTIONS

Where do you get your products from?
Does Vita Stream have a physical store?
Where is Vita Stream located?
Should I take supplements with or without food?
How many vitamins should I take?

PEPTIDE PRODUCTS

I am new to peptides, where can I get more information?
There seems to be so many peptide products on the website, how can I better understand what I want?
What is the difference between natural and synthetic peptides?
What is the difference between peptides in capsules and sublingual peptides?

DISCOUNTS

Do you have any discounts?

Yes, we offer a 10% discount on the first order to all our email subscribers. Once you are subscribed you will receive an email with a code for your first order.

After that, you should be receiving a new 10% coupon code regularly along with our news and additional deals. You can unsubscribe from the newsletters at any time. If you require more information, please refer to this page: https://vita-stream.com/privacy-policy/

Please note that coupon codes and discounts cannot be applied to Curaderm BEC5 Cream due to the manufacturer's guidelines.

How do I sign up for a newsletter?

To sign up for our newsletter navigate to the bottom of the main page and fill in the form under "SUBSCRIBE TO OUR NEWSLETTER" and click "SUBSCRIBE". If you did not receive a discount code, check your email "Spam" filter for the coupon code.

Is Vita Stream active on social media?

Yes! You can follow us on Instagram, Facebook, and YouTube for more content and deals!

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PLACING AN ORDER

How do I place an order?

You can place an order online on our website, by phone, or by email.

To order by phone, you may call our toll-free number to order by phone. Our dedicated customer care team to place your order on our USA Toll Free Order Hotline 24 hours a day-7 days a week 1-888-472-7771 extension #1 (for orders by phone only).
For Any Other Inquiries 1-888- 472-7771 extension #2

To order through email contact us at customerservice@vita-stream.com. Money Order purchases are available only for the USA.

Here you can find more detailed information on different methods for placing an order with us >>

What payment methods are available?

We accept most payment methods: credit/debit cards, Venmo, PayPal and others. To see all available payment methods please navigate to the last part of the checkout process.

What if my order is not going through?

If your order isn’t going through and showing a mistake, please check that all the required information is filled out correctly, try refreshing the webpage or to place an order from a different browser.

If the payment method is declined, please check the correctness of the required information, try another payment method, or contact your bank to approve the transaction with them in advance.

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SHIPPING

Do you have free shipping?

Yes, free shipping method available for orders within the United States that are more or equal $39.00. USPS First-Class Mail® is our free shipping method. Delivery is in 6-10 business days for most U.S. addresses.

We do not offer free international shipping at this time.

What are your shipping options?

Domestic Shipping:

USPS First-Class Mail® is a fast and affordable service for packages weighing up to 13 oz. Delivery is in 6-10 business days for most U.S. addresses. This is our free shipping method (for orders $39+ within the U.S.)
USPS Priority Mail® service is a great choice for shipping packages delivery in about 2-4 business days for most U.S. addresses.
USPS Express Mail® is the fastest service for shipping packages delivery in about 1-3 business days to most U.S. addresses. Includes signature proof of delivery and delivery status information with the Track & Confirm tool.
FedEx 2 day® typically delivered within 2 business days throughout the contiguous US (Shipping time varies by location).

International Shipping:

USPS First Class Mail® International: This service is a 1st class international standard airmail shipment. Typically, delivery time is 12-14 business days after shipping; however, delivery time varies by destination.
USPS Priority Mail® International: This service typically has a delivery time of 10-12 business days after shipping and includes delivery status information with the Track & Confirm tool.
USPS Express Mail® International: This service gives you fast international delivery to more than 190 countries. Typically, delivery is 6 to 8 business days. Includes delivery status information with the Track & Confirm tool.

Costs vary by the shipping method and destinations, to get more information about the costs, simply enter your full address at the checkout.

For more information refer to this page >>

Do you ship internationally?

Yes we ship internationally!

Here are the options for international shipping:

USPS First Class Mail® International: This service is a 1st class international standard airmail shipment. Typically, delivery time is 12-14 business days after shipping; however, delivery time varies by destination.
USPS Priority Mail® International: This service typically has a delivery time of 10-12 business days after shipping and includes delivery status information with the Track & Confirm tool.
USPS Express Mail® International: This service gives you fast international delivery to more than 190 countries. Typically, delivery is 6 to 8 business days. Includes delivery status information with the Track & Confirm tool.

Costs vary by the shipping method and destinations, to get more information about the costs, simply enter your full address at the checkout.

For more information refer to this page >>

Where do you ship from?

All orders are shipped from Washington State, USA.

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TRACKING

How do I track my package?

After your order is shipped you will receive an email with a status update and tracking information in accordance with your preferred shipping method.

Here’s the website link to track USPS shipments >>

Here’s the website link to track FedEx shipments >>

If you need to track an international shipment, please contact your local postal service for further instructions. Most of the time USPS Tracking provides tracking until the final destination.

If you need help retrieving your tracking information, please contact us at customerservice@vita-stream.com, through our live chat, or call 1-888- 472-7771 extension #2.

What if there are no updates when I track my order?

Please allow some time for the internal postal systems to update the tracking information after the order was shipped. Sometimes there may be a slight delay in their systems and the tracking information should be available shortly. If you have additional questions regarding the status of a package, please contact the postal services that were used to ship your package.

When will my order ship?

Generally, the orders are processed and shipped within 1-2 business days after the order was placed. Please keep in mind that this is not a guarantee and slight delays are possible and Vita Stream will not be held responsible for any occurring delays.

How long until my order is delivered?

The delivery times vary based on different shipping methods. Please see delivery estimates here >>

Do you use any coolants when shipping products?

All orders are shipped using our standard packaging and we do not offer an option to add a coolant to the package. All the products on our website are relatively heat resistant and shipped using standard packaging.

What if my order got lost in the mail?

If you suspect that your package is lost in the mail, please file a claim with your respective postal service. Please note that if the order wasn't protected by the optional shipping insurance/protection plan (Route) with the order, Vita Stream will not be responsible for any losses in the mail, including misplaced, misdelivered, lost, or stolen packages.

If you opted in for the registered protection service (Route) and an officially confirmed loss during shipping is reported, Vita Stream will either ship the order again for a second and final time or provide an optional refund. Please keep in mind that for international packages, it may take several weeks for the registered service to complete the tracking process.

Can I insure my package?

Yes! We offer an optional Route Shipping Protection Service for each order you make. Adding Route Package Protection to your order at checkout means that your order is protected against being lost, damaged, or stolen. In the unfortunate instance that you experience one of these inconveniences, you can report an issue with Route, and they will work with you to make sure you get the resolution you prefer.

Please learn more about Route here >>

What is the Route Shipping Protection Service?

Adding Route Package Protection to your order at checkout means that your order is protected against being lost, damaged, or stolen. In the unfortunate instance that you experience one of these inconveniences, you can report an issue with Route, and they will work with you to make sure you get the resolution you prefer.

Please learn more about Route here: https://vita-stream.com/blog/introducing-route/

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ORDER CANCELLATIONS, RETURNS & REFUNDS

Can I cancel my order?

You can cancel your order for a full refund until the order has shipped. To cancel your order please contact us at customerservice@vita-stream.com, through our live chat, or call 1-888- 472-7771 extension #2. We cannot cancel an order once it has already left our fulfillment center.

Can I return my order and get a refund?

We accept returns only on defective items that are unopened and in sealed condition within the 30 days from the date of purchase. Once a return is approved and a required RAN (Return Authorization Number) has been assigned, the defective item must be shipped back within 3 days. We must receive your returned item within 10 days for your refund or exchange to be processed. A Refund will be given as an item exchange only, an additional charge for re-shipping may apply. Buyer pays return shipping. In the case of an item no longer being in stock, a money refund will be issued for the purchase price. The refund will be transferred only after the item is received and identified. This applies only to Products, not shipping and handling which is non-refundable.

Please note: Vita Stream reserves the right to charge a re-handling fee of a minimum of $35 or a 30% restocking fee, whichever is the greater. If during transportation/delivery your package gets lost/stolen, you might be asked to file a police report and provide it to our customer service as part of the refund process.

Exceptions to the above conditions may be granted at the discretion of Vita-Stream.com on a case-by-case basis

Please find more information regarding our Return & Refund policy here>>

When will I get my refund after it was approved by Vita Stream?

Please understand that it will take some time to process your return. Your credit should be finalized 7-10 business days after we receive your return. Refunds will be issued in the same manner as your original payment.
If after 10 business days, you still have not received your refund, please contact us at customerservice@vita-stream.com

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WHOLESALE/AFFILIATE PROGRAMS

Do you have wholesale programs/ bulk discounts?

Yes! We offer a wholesale program. In order to sign up for the wholesale program please fill out the form on this page >>

Do you have affiliate programs?

Yes! We offer an affiliate marketing program. Here’s a link to become an affiliate partner >>.

Please reach out to us at customerservice@vita-stream.com for more information.

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GENERAL QUESTIONS

Where do you get your products from?

Vita Stream is an official distributor of all the products that we offer on our website, and we work directly with the manufacturers of these products.

Does Vita Stream have a physical store?

No, Vita Stream is an online store and we do not have a physical store.

Where is Vita Stream located?

We are located in Washington State, USA.

Should I take supplements with or without food?

Unless your practitioner tells you otherwise, you should take supplements with food. Supplements are usually absorbed better with food because that is when all your digestive juices are most active. Also, if you are new to supplementing then taking them with food will help avoid any feelings of nausea.

How many vitamins should I take?

The answer to this question varies from person to person, so you should consult your physician to find out your ideal dosage.

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PEPTIDE PRODUCTS

I am new to peptides, where can I get more information?

If you are new to peptides - Welcome! Each product webpage has an extensive description of a specific product that you might be interested in.

Additionally, you can read more about peptides on website in these blog posts:

You can also visit our YouTube for more content about peptides here>>

There seems to be so many peptide products on the website, how can I better understand what I want?

While there are many peptide products on our website, they can be easily divided into groups that will help you understand what fits your needs best. There are two types of peptides on our website - synthesized and natural, and most peptide products are available in two forms - sublingual and capsules. The general recommendation is to take up to 5 peptides at the same time, no more than 5.

For more information please see these blog posts:

Please note: This is not medical advice and only your own physician or healthcare professional can determine your exact needs and the recommended vitamin regimen. You should not use the information contained herein for diagnosing or treating a health problem or disease.

What is the difference between natural and synthetic peptides?

Natural Russian peptide bioregulators is a group of peptides of less than 50 amino acids and with a molecular mass of less than 5 kDa. The analysis of natural peptides was used to detect the most active peptide from a group, which was later replicated in a lab. Synthesized peptide bioregulators supplement contains only one peptide molecule whereas natural one includes a group of molecules. Synthesized peptides have an immediate impact compared to natural peptides and have a faster, yet more short-lived effect (1.5-2 months). Such peptides are typically used to start. However, it is advised to switch to natural peptides as a follow-up course.

What is the difference between peptides in capsules and sublingual peptides?

The main difference between capsules and sublingual peptide products is the form of administration. Liquid version was created for the convenience of those who may struggle to swallow capsules or want to avoid having to digest the gelatin capsule. Besides the form of administration, the effectiveness of sublingual peptides is similar to the capsules. Moreover, sublingual peptides are absorbed directly through the mucous membrane of the mouth, which promotes faster penetration of peptides and accelerates their action.

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Please note: You should always consult a primary care physician/health practitioner of choice when considering the use of any products for health purposes, especially when undergoing treatment for an existing condition.

Disclaimer: These statements have not been evaluated by the FDA. This product is not intended to diagnose, treat, cure or prevent any disease. Information on this site is provided for informational purposes only and is not meant to substitute for the advice provided by your own physician or healthcare professional. You should not use the information contained herein for diagnosing or treating a health problem or disease, or prescribing medication.

The information on this website is for informational and educational purposes only. It is not an attempt by the writers or publisher to diagnose or prescribe, nor should it be construed to be such. The information is not intended to replace medical advice offered by physicians. Readers are hereby encouraged to consult with a licensed health care professional concerning the information presented, which has been received from sources deemed reliable, but no guarantees, expressed or implied, can be made regarding the accuracy of same. Therefore, readers are also encouraged to verify for themselves and to their own satisfaction the accuracy of all reports, recommendations, conclusions, comments, opinions, or anything else published herein before making any kind of decisions based upon what they have read. If you have a medical condition, please consult your medical practitioner. Vita Stream, INC will not be liable for any direct, indirect, consequential, special, exemplary, or other damages arising from the use or misuse of any products, materials or information published.