FAQ About Curaderm BEC5

Frequently Asked Questions

Disclaimer: Please note that only your own physician can determine your precise needs, but in order to give you some information these answers are based upon the ‘average person’ and clinical/ published results.

• What is Curaderm-BEC5? 
• How often should I use Curaderm BEC5?
• How long should I perform applications of Curaderm BEC5? 
• How should Curaderm BEC5 be stored?
• After opening the product, the cream was liquid. Does this affect the effectiveness of the product? Is the product permanently damaged as a result of high temperatures, or will it be fine after cooling it down in the refrigerator?
• Planning on working outside or participating in water activities, what precautions should you take?
• When is it OK to use skin lotions or creams like Tamanu oil on an area? 
• Suggestion for application of 3M™ Micropore™ paper tape
• What is the cream’s shelf life?
• Why do I need micropore tape? Is it necessary for application?
• What if I have sensitive skin and the tape provided is too sticky?
• What antiseptic gel should I be using?
• Should I keep the area covered from the sun?
• Can I use it on my nose/ eyes/ ears/ mouth?
• How is this product shipped? Do you use dry ice packs?
• Where is this cream manufactured?
• Can I get an additional discount for Curaderm BEC5?

What is Curaderm-BEC5?
Curaderm-BEC5 is a topical product in a clear plastic bottle. Each product contains 20ml of formulated cream and 0.005% BEC.

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How often should I use Curaderm BEC5?
Curaderm-BEC5 should be used at least twice daily but may also be used up to ten times daily. Please speak to your doctor or healthcare provider for direction in more frequent applications. It is important to always cover the affected area with a dressing such as Micropore, which is a brand of paper tape. DO NOT allow the area to which cream is applied to dry out.

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How long should I perform applications of Curaderm BEC5?
You should apply the cream on the affected areas with Curaderm BEC5 twice a day until the area appears normal. On occasion it may be necessary to prolong regime. If in doubt, it is better to keep using the cream on the area for an extended period of time to prevent re-occurrence. It is important to ensure a regular application regime. Multiple skipped applications may result in the growth of normal skin over the top of the affected area. This can result in masking, and thus the incomplete healing.

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How should Curaderm BEC5 be stored?
It is recommended to store Curaderm BEC5 in a cool, dry place - preferably below the temperature of 25°C (77°F). After opening, the cream should be stored in the refrigerator.

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After opening the product, the cream was liquid. Does this affect the effectiveness of the product? Is the product permanently damaged as a result of high temperatures, or will it be fine after cooling it down in the refrigerator?
The Curaderm-BEC5 tube is not damaged but separated due to high temperatures.
It can be reconstituted back to its normal paste like form again and is still 100% effective!

To reconstitute your tube of Curaderm BEC5 back to its normal formulation, please follow the following 4 steps listed below:

Step 1: Place the tube of Curaderm BEC5 in a small pot of very hot water that is 140-158 degrees Fahrenheit (60-70 degrees Celsius) for approximately 5 minutes.
Step 2: Remove the tube of Curaderm BEC5 and shake it vigorously by hand. You will be able to hear the liquid when shaking the tube like it is water. Continues to shake until you stop hearing the aqueous solution shaking inside.
Step 3: Place the tube of Curaderm BEC5 into the freezer for 15 minutes.
Step 4: Then store the tube of Curaderm BEC5 in the refrigerator for use. The purpose of placing the Curaderm BEC5 into a pot of very hot water that is 140-158°F (60-70°C) is to fully separate all the ingredients completely before blending them back together into its normal formulation. Following these 4 steps will ensure that the ingredients in your tube of Curaderm BEC5 will be blended back together and the product will work 100% effectively as new. This should also return the CuradermBEC5 to a creamy consistency.

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I'm planning on working outside or participating in water activities. What precautions should I take?
It is extremely important that, after you have applied Curaderm BEC5 to the area, that you cover the area with an occlusive dressing. The manufacturer recommends using micropore paper tape as an occlusive dressing. Micropore paper tape is necessary to prevent the area from drying out and forming a scab. Water are a great form of exercise, but it is extremely important that you do not get the dressing wet. If the dressing accidentally becomes wet or if it becomes detached before the next scheduled dosing, you should reapply new cream and a new dressing. In addition, the manufacturer recommends that you avoid sun exposure to the area where Curaderm is being applied. If you planning on working outside, we would recommend you put on a wide brimmed hat to avoid exposing your face to the sun. In addition, we would recommend you wear a broad-spectrum sunscreen on all areas of your face, neck, and other parts of your body that may be exposed to the sun.

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When is it OK to use skin lotions or creams like Tamanu oil on an area?
You should not use creams or lotions on the area you are applying Curaderm BEC5 to. Once you are no longer using Curaderm BEC5, you can use creams or lotions.

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Suggestion for application of Micropore paper tape.
• Tape should be applied without tension to clean, dry skin.
• A clipper may be used to remove hair, if necessary.
• To protect at-risk skin, 3M™ Cavilon™ No Sting Barrier Film may be applied and when thoroughly dry, tape may be applied over it.
• In general, do not encircle a limb completely with tape. • If distention is anticipated, use a tape that stretches or a self-adherent wrap to secure the dressing or tubing

A. General taping

Apply the tape without tension, gently but firmly stroking the surface to maximize adhesion. Tape should extend at least one-half inch beyond the dressing. Tape should not be pulled or stretched when applied. If swelling does occur, loosen and re-fasten or replace tape to relieve the tension.

B. When compression is needed

1. Place first section of tape without tension onto skin on one side of the dressing, gently pressing downward.
2. With one hand, secure tape on one edge of the dressing while slightly stretching next section of tape over the dressing.
3. Secure tape on opposite edge of the dressing.
4. Press remaining tape onto skin without tension. Compression should come from the multiple layers of dressing material, not from excessive tension in the tape. Skin distention under tape may result in blistering and should be relieved as soon as possible.

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What is the cream’s shelf life?
Curaderm BEC5 Cream has a shelf life of 5 years from the date of manufacturing that can be found on each tube.

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Why do I need micropore tape? Is it necessary for application?
While the micropore tape isn’t necessary for the applications it prevents the cream from drying out and ensures the best results possible. Without the micropore tape the number of daily applications of the cream should be increased to up to 10.

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What if I have sensitive skin and the tape provided is too sticky?
In cases when the provided surgical micropore tape is too sticky and the skin is sensitive it is generally recommended to try and remove the tape after each application under water for easier removal. Alternatively, one should consider switching to micropore tape for sensitive skin.

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What antiseptic gel should I be using?
The manufacturer recommends using Hibiclens or an equivalent. It remains important to cleanse the area with antiseptic each time, before you reapply the cream.

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Should I keep the area covered from the sun?
The manufacturer recommends that you avoid sun exposure to the affected areas being treated with Curaderm BEC5. If you are planning on working outside, we would recommend you put on a wide brimmed hat to avoid exposing your face to the sun. In addition, we would recommend you wear a broad-spectrum sunscreen on all areas of your face, neck, and other parts of your body that may be exposed to the sun. Be careful that you do not put sunscreen on the area until after the end of the Curaderm BEC5 applications.

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Can I use it on my nose/ eyes/ ears/ mouth?
Curaderm BEC5 cream is intended for external use only. This product should not be applied directly to the areas around the eyes or lips or inside the nose. It is important to avoid getting any of the cream into the eyes, nose, or mouth.

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How is this product shipped? Do you use dry ice packs?
Curaderm BEC5 Cream is shipped in our regular packaging - a cardboard box without any additional coolant. This product does not require additional coolant when unopened

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Where is this cream manufactured?
It is manufactured on the pristine island of Vanuatu, in the South Pacific near Australia.

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Can I get an additional discount for Curaderm BEC5?
Coupon codes and discounts cannot be applied to Curaderm BEC5 Cream due to the manufacturer's guidelines.

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Disclaimer

Disclaimer

Note: BEC5 should not be used on melanomas, moles, or highly pigmented lesions.

Please note: You should always consult a primary care physician/health practitioner of choice when considering the use of any products for health purposes, especially when undergoing treatment for an existing condition.

Warning: If you are pregnant, nursing, or taking any medication, consult your doctor before use. Discontinue use and consult doctor if any adverse reactions occur. Not intended for use by person under the age of 18. Keep out of reach of children. Store in a dry place and avoid excessive heat.

Disclaimer: These statements have not been evaluated by the FDA. This product is not intended to diagnose, treat, cure or prevent any disease. Information on this site is provided for informational purposes only and is not meant to substitute for the advice provided by your own physician or healthcare professional. You should not use the information contained herein for diagnosing or treating a health problem or disease, or prescribing medication.

The information on this website is for informational and educational purposes only. It is not an attempt by the writers or publisher to diagnose or prescribe, nor should it be construed to be such. The information is not intended to replace medical advice offered by physicians. Readers are hereby encouraged to consult with a licensed health care professional concerning the information presented, which has been received from sources deemed reliable, but no guarantees, expressed or implied, can be made regarding the accuracy of same. Therefore, readers are also encouraged to verify for themselves and to their own satisfaction the accuracy of all reports, recommendations, conclusions, comments, opinions, or anything else published herein before making any kind of decisions based upon what they have read. If you have a medical condition, please consult your medical practitioner. Vita Stream, INC will not be liable for any direct, indirect, consequential, special, exemplary, or other damages arising from the use or misuse of any products, materials or information published.

Return Policy

Curaderm BEC5 Return Policy

• We accept returns on Curaderm BEC5 within 30 days from date of purchase only If the tube unopened and unused sealed tube.
• We will refund the entire purchase price of the order (minus restocking fees)
• Vita Stream reserves the right to charge a re-handling fee of a minimum of $35 or a 30% restocking fee, whichever is the greater.

If you wish to return a Curaderm BEC5 tube unopened and unused sealed tube, you must contact our office for a return authorization number along with return instructions; this will allow us to ensure there will be no delay in issuing your refund.

ALL RETURNS REQUIRE A RETURN AUTHORIZATION NUMBER: Please e-mail us prior to returning your product for either a refund or an exchange to receive a return authorization number. Include this number, along with your name and address, with your returned items. Once return authorization is issued, your package must be postmarked within 3 days to have the items returned promptly. We must receive your returned items within 10 days for your refund or exchange to be processed.

Please understand that it will take some time to process your return. Your credit should be finalized 7-10 business days after we receive your return.

Please note:

• We can only issue refunds for Curaderm BEC5 returned to us, so please send back unopened and unused sealed tube.
• Curaderm BEC5 can only be returned once.

               Exceptions to the above conditions may be granted at the discretion of Vita-Stream.com on a case by case basis.

• Without a return authorization number we cannot refund your purchase.
• Once a return authorization is issued, your package must be postmarked within 3 days to have the items returned promptly. We must receive your returned items within 10 days for your refund or exchange to be processed.
• Refunds will be issued in the same manner as your original payment.
• Buyer is responsible for the return shipping costs.

To get a return authorization number, please contact us within 30 days of the purchase date. You can email or call us with your questions, comments or concerns at any time. We hope that you enjoy shopping at Vita-Stream.com and feel confident about your purchases.

You can obtain a return authorization number by contacting us via Email at: customerservice@vita-stream.com or simply by clicking on "CONTACT US" on top of the navigation bar menu.